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July 8, 2023
Jaap Hollander
A large Belgian insurance bank defined a new corporate strategy, in which it was important for their insurance brokers to develop a more entrepreneurial attitude.A central factor in this development was the relationship between the insurance brokers and the local insurance agents in the community. The company defined a list of key competencies for their
July 8, 2023
Jaap Hollander
A mining company had serious communication problems in their community relations team. This problem persisted, even after several group trainings and coaching sessions. The majority of the team members had great difficulty with one person. This person had even been nicknamed “Don Pesimo” (“Mister Horrible”) because every time they proposed a solution, he would disagree
July 8, 2023
Jaap Hollander
Flanderijn is a major debt collection agency in the Netherlands. In recent years debt collection has changed. Creditors used to only be interested in getting their money as quickly as possible. Today most creditors feel a social responsibility too. So there has been a change from “When do I get paid?” to “What’s happening with
July 8, 2023
Jaap Hollander
Selling automobiles in the top segment of the market usually involves several hours of personal contact between a sales person and a customer. In this segment, personal relationships are an even more important sales factor than in many other sales situations .All Dutch salespeople of one a top automobile brand were profiled with MindSonar. A
July 8, 2023
Jaap Hollander
In the Netherlands, a specific set of quality criteria is used to evaluate day care centres. These criteria are audited once a year by independent institutions. To improve quality, it is also important for the day care centres themselves to do audits internally with their own employees. Quite often this does not happen enough. So
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