Working with new managers

WORKING WITH NEW MANAGERS

Over the years, I’ve found that a common client problem that is brought to coaching is that of a newly-promoted manager struggling with a promotion from team member to team leader. The related changes to the relationship with members of their team, coupled with developing a leadership mentality often leaves them feeling stressed and insecure about whether or not they are performing their new role effectively.

Since training in MindSonar, it has become apparent to me that one of the underlying causes of the stress lies in the client’s manager not recognising my client’s need for feedback on their performance during the early stages of their new role.   The more senior managers are generally experienced leaders who are expected to take initiative and make decisions. Consequently, they tend to be predominantly Internally Referenced. This can result in them not recognising (or remembering) that new managers may be more Externally Referenced in the context of their new roles, requiring some feedback on how they are progressing.  This difference can lead to new managers being left to their own devices and feeling unsupported, as their managers believe that they’ll either cope or request support as and when needed.

Less often, new managers feel they are not trusted because they feel that their manager is micro-managing them and giving feedback far too often.  Such cases are less frequent, but can also arise from a disparity between the Internally/Externally Referenced Meta Programmes.

In larger organisations, formal structures may exist in which regular feedback meetings are undertaken, but these still operate on the assumption that all staff are running the same thinking patterns, which of course is not the case. The result is that some feel that such meetings are too infrequent (those who are highly Externally Referenced) and some feel that it is micro-management (those who are more Internally Referenced).  Many smaller businesses have no feedback procedures at all.

If middle and senior managers were to invest in MindSonar profiles for their direct reports, they could tailor their approach to individuals, giving more frequent feedback to those who prefer it (the Externally referenced individuals), and feedback on a “as needed” basis to those who do not (the Internally referenced individuals).  This would reduce the stress and insecurity felt by all members of the team, whether new to post or not. As a result, team members will feel more motivated and so develop within their roles more productively.

Of course, there are other Meta Programmes which are at play in such circumstances, especially around the changing context of moving from team member to team leader.  The MindSonar profiles will also enable more experienced managers to support their junior managers to handle those changes too.

If you are a middle or senior manager who would like to get the most from your junior managers, then contact your local MindSonar Professional to learn more about how MindSonar could enable you to get the best out of your team, and keep each team member motivated and less stressed.

If you’re a coach who works with managers at any level, then you’ll find becoming a MindSonar Professional a really worthwhile addition to your coaching toolkit, so do consider adding it as soon as you can.

Two Meta Programmes that can be the Cause of Stress in Business Owners

In my work with self-employed clients, in various contexts connected with their work, I often see a profile which shows a very score for Internal Locus of Control. Sometimes so high that the corresponding value for External Locus of Control is just 1. This is commonly combined with a high score for Internally Referenced.

It isn’t surprising that these two Meta Programmes are high in people who have decided to go-it-alone and become self-employed. After all, to start a business and drive it forward requires someone wiling to take control and make judgement calls about a lot of things. However, those with extremely high scores often find themselves suffering from stress and feeling as if they are unable to cope with demands of their business. My experience is that this often occurs because of two limiting beliefs:

a) that they are responsible for everything – including things over which they can have no influence at all, and

b) that they should not to seek the support and advice of others who could help them with various aspects of their business, as they should know best themselves

These two beliefs result in high levels of stress as they worry about many things which are out of their control, and also spend a lot of time on information gathering and other tasks that could more helpfully be obtained from others or delegated.

The powerful thing about working with these clients with MindSonar is that it provides evidence for some of the thinking patterns underlying their problems, and enables coaching to be focussed on moving to a more helpful thinking style. Of course, as we look across their full profile, it becomes clear which other Meta Programmes are also adding to their current issues and they too can be addressed as needed.

Going through a client’s MindSonar profile with them gives them opportunity to reflect more objectively on their thinking and to explore how these two Meta Programmes, along with the rest of their profile impacts upon their experience as a self-employed individual.

As a coach I find the MindSonar profiling tool incredibly helpful in this context and am seeing the positive impact it has upon my clients. In particular, I’m finding that the contextual nature of MindSonar makes it easier for my clients to accept the results and so be open to change. I have not found this to be the case so much with other psychometric tools which can be perceived of labelling the client, and putting then “in a box” – something which many people reject, especially those who are highly Internally referenced.

What combinations of Meta Programmes are you finding in your clients that re causing commonly seen problems for them? Let me know in the comments box below.

Internal Locus of Control: Good or Bad?

Look at the picture. Isn’t Superman a prime example of internal locus of control? You don’t see Superman throwing his hands in the air and sighing ‘I sure wish I could save the world, but hey, it’s a pretty complex task’.

A colleague who works with criminals as a therapist, had a difficult week last week. One of his clients murdered someone. And this, understandably, upset him very badly. He felt he should have seen it coming. In the last Continue reading