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Case Report: Helping a Mining Company Solve an Internal Conflict

A mining company had serious communication problems in their community relations team. This problem persisted, even after several group trainings and coaching sessions. The majority of the team members had great difficulty with one person. This person had even been nicknamed “Don Pesimo” (“Mister Horrible”) because every time they proposed a solution, he would disagree and point out everything that could go wrong with that proposal.MindSonar was filled out by all team members and a workshop was organised explaining Meta Programs and Graves Drives. At the end of the workshop the team scores were discussed. The team and the leader of the company, who was also present, could clearly see that their predominant Meta Program was ‘matching’ (focusing at what is good and correct), except for “Don Pésimo”, who scored very high on mismatching (focusing at what is not good and incorrect).Simply explaining to them that their teammate was not a negative person, but rather using a different thinking style, was very helpful. He was relabelled as an internal consultant, being the one person with the ability to show them the dangers and pitfalls they could not see.

Today this person sits at the head of the board of directors when they meet. He has an important role in evaluating both team decisions and team processes.  The MindSonar professional running this project was Mónica Castañeda (Peru). Look her up in the Registry.

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