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Case Report: Helping Child Care Workers become good Auditors

July 8, 2023
Jaap Hollander

In the Netherlands, a specific set of quality criteria is used to evaluate day care centres. These criteria are audited once a year by independent institutions. To improve quality, it is also important for the day care centres themselves to do audits internally with their own employees. Quite often this does not happen enough. So what exactly does it take to be a good internal child care auditor? 

A MindSonar Professional investigated two things: first of all what the Meta Programs of a good auditor are. And secondly, how this profile relates to that of a good child care worker. They already suspected these would be two quite different profiles.

They asked several organisations to tell them who their best Internal auditors were. They profiled these auditors, constructing an benchmark profile. Good auditors were found to score high on the Meta Programs 'Visual' and 'Information'. They wanted to see what information had been stored about processes. Good child care workers typically had high scores on the Meta Programs 'Kinesthetic' and 'People'.

So child care workers basically needed to shift their thinking style to be good auditors. The MindSonar Professional built a training program around these two Meta Programs. They achieved good results with child care workers who were starting auditing work.

The MindSonar professionals running the project was Johan de Haas (Netherlands). Look him up in the Registry.

About the author 

Jaap Hollander

Psychologist, living in the Netherlands. Founded MindSonar in 1995. Directs MindSonar Global, which manages the ICT development, applications and the curriculum of the MS Certification Trainings. Working part time as a trainer, writer and coach as well as being an expressionist painter (artist name JAAPH, see jaaph.com). Has written 10 books on NLP and Provocative Coaching.

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